Refund policy
Effective Date: 11/22/25
At Oakley Avenue, we take pride in creating custom, made-to-order products specifically for you. Due to the personalized nature of our items, we do not accept returns or exchanges on any products.
Custom and Made-to-Order Items
All of our products are made to order based on your specific order. Once production begins, we cannot cancel, modify, or accept returns on these items.
Damaged or Defective Items
While we don't accept returns on made-to-order products, we stand behind the quality of our work. If your item arrives damaged or defective, please contact us within 7 days of delivery at oakleyavenue05@gmail.com. We will:
- Review your claim with photos of the damaged item
- Replace the defective product at no additional cost, or
- Issue a full refund if a replacement is not possible
Order Errors
If we made an error with your order (wrong item, incorrect personalization, etc.), please contact us within 7 days of delivery. We will correct our mistake at no cost to you by sending a replacement item.
Cancellations
Orders may be cancelled within 24 hours of purchase before production begins. Once your order enters production, it cannot be cancelled or refunded.
Contact Us
If you have any questions about our return policy or need to report a damaged item, please contact us at:
- Email: oakleyavenue05@gmail.com
We appreciate your understanding and look forward to creating quality products for you!